Returns, Refunds & Cancellation

Damaged or defective pieces may be returned or replaced when reported within 2 days of delivery.

A continuous, unedited unboxing video from the sealed parcel to the revealed piece is required for every claim.

Send the unboxing video and clear photos of the damage or defect on the same day the parcel is opened.

Pieces must remain unused, with tags and original packaging.

Orders may be cancelled for a full refund until they are dispatched. Once dispatched, the returns terms above apply.

Approved refunds are issued to the original payment method within 5–7 working days of approval; your bank may take a few more days to reflect the credit.

To begin, message us on WhatsApp at +91 98987 16280 or email care@pragatipatolaart.com.